Terms & Conditions

Orders


Orders must be placed at least 3 days in advance. Orders that do not comply with this timeline will be subject to an additional charge of 12% of the total cost which we may waive or reduce solely at our discretion.
 
Orders can be placed via email (team@moonsheesatay.com) or by sms (+65 82414292). All orders placed will be subject to acceptance provided by us.  

Payment Methods


1. Online payment through a secure gateway - all major credit cards are accepted.
2. Cash cheque - in favour of Moonshee Satay.
3. Cash - upon arrival of Moonshee Satay Team on the day of the event.
 
Delivery

All orders are entitled to free delivery in Singapore.

Clients are entitled to change the address of the venue as long as the request is made not less than 3 hours before the event. Any request that does not comply with this requirement will be subject to an additional charge of $30 which we may waive or reduce solely at our discretion.


Setup


The price includes rental of charcoal grill. Clients must provide access to the venue and designate a space to grill the satay at least 2 hours before the client intends to serve the satay.


Chef Services


Chef services will be included in the quoted price.

Chef will attend to grill the satay at your venue for 2.5 hours (3 hours if the order exceeds 1000 satay). Clients may request to extend the hours at an additional cost of SGD $80.00 / hour. Our Chefs will not assist the clients in any other matter.

Our Chefs are not permitted to receive money for any transaction except for any tip that Clients may decide to give as a token of appreciation.


Refund


Clients will be entitled to a refund of 90% of money paid for the order provided that the cancellation is communicated at least 72 hours before the date of event/delivery failing which, only 50% of it will be refunded if the cancellation is communicated at least 24 hours before the date of event/delivery.

Clients may postpone the delivery to any other date provided that the request is made at least 72 hours before the date of the event/delivery failing which, an additional charge of 20% of the order cost will apply.